Unit Knowledge Guide-BSBMGT621 Design and manage the enterprise quality management system ELICOS Placement Test Core units MSMENV272 Participate in

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA002 Establish customer requirements of a complex nature AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURSCA004 Carry out cash and non-cash payment operations AURSCA005 Sell automotive products and services AURSCA006 Promote automotive products and services AURSAA001 Process customer complaints in an automotive workplace BSBCUS501 Manage quality customer service AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use organisation computers or data systems If you require RPL Kits with comprehensive benchmarking

Units of competency TAEASS402 Assess competence TAEASS401 Plan assessment activities and processes TAEDEL301 Provide work skill instruction TAEASS403 Participate in assessment validation If you require RPL Kits with comprehensive benchmarking

Units of competency CHCSAC008 Work collaboratively and respectfully with school age children CHCSAC009 Support the holistic development of children in school age care CHCSAC007 Develop and implement play and leisure experiences in school age care CHCSAC006 Support children to participate in school age care If you require RPL Kits with comprehensive benchmarking

Units of competency CHCEDS049 Supervise students outside the classroom CHCEDS034 Contribute to the planning and implementation of educational programs CHCEDS033 Meet legal and ethical obligations in an education support environment CHCEDS035 Contribute to student education in all developmental domains CHCEDS047 Assist in facilitation of student learning If you require RPL Kits with comprehensive benchmarking

Units of competency TAEDEL404A Mentor in the workplace CHCADV005 Provide systems advocacy services BSBMGT605 Provide leadership across the organisation CHCPRP001 Develop and maintain networks and collaborative partnerships If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-BSBMGT621 Design and manage the enterprise quality management system ELICOS Placement Test Core units MSMENV272 Participate inOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner